Erase Your Account & Personal Data

Method 1 In-App Deletion

You can initiate permanent account erasure directly within the Scenory mobile app.

1. Open the Scenory app.
2. Go to Settings (or User Center), then choose Delete account.
3. On the Account Deletion screen, inspect the list of data and assets scheduled for permanent removal.
4. Tick “I accept the deletion risk and agree to delete my account”, then tap Next.
5. Complete the final on-screen confirmation to permanently wipe your profile. This action is irreversible.

Active Google Play Subscription? If you currently maintain an active recurring subscription, please cancel it via Google Play Subscriptions first to prevent future billing charges. Cancelling beforehand ensures smooth account closure.

Method 2 Email Support Request

If you have uninstalled the app or cannot sign in, our support team can process your deletion request directly.

Please specify "Account Deletion Request - Scenory" in the subject line and include your registered user ID or device identifier so we can locate your record. Our privacy team may verify your identity before executing deletion.

Data Subject to Removal

Upon confirming deletion, the following categories of information are permanently wiped:

Statutory Retention: Basic payment invoices and billing transaction logs are kept strictly for mandatory accounting, tax, and anti-fraud statutory periods. These records are decoupled from your identity and cannot be used to recreate your profile.

Processing Timeline & Terms

Direct in-app deletion takes effect immediately upon final verification. Support-assisted email requests are fulfilled within 30 calendar days. In-app coin purchases and unlocked episodes are non-refundable. Once purged, data cannot be recovered, and a brand-new account must be created to use Scenory in the future.